How can I get assistance in Qatar Airways?-Additional Services

You can get assistance from Qatar Airways by calling at the airline's customer service line, requesting special service through Manage Booking or by using the airline's live chat tool. It is recommended that you notify the airline of any special needs at the time of booking and at least 48 hours prior to departure in order to better assist you. 

Services Provided by the Special Assistance Program of Qatar 

Under the special assistance program, airlines make every effort to accommodate passengers with special requirements both at the airport and on board. Among the special services are: 

• Assistance for People with Disabilities
• Service of Qatar Airways Wheelchair Assistance Service with Escort
• Assistance for Minors from Expectant Mothers
• Support for travellers with sensory impairments 

Qatar Airways' Assistance for People with Disabilities 

The Qatar Airways special assistance team's mission is to make accommodations for passengers with special needs. To ensure a hassle-free travel experience, please inform the airline of any special needs you may have while making your reservation or using the "Manage Booking" function on the official airline website.

As an alternative, you can contact your local office at least 48 hours before to departure to arrange a special service reservation with Qatar Airways.  The airline offers customers with disabilities the following amenities when they are on board: 

• Armrests that may be raised or moved to accommodate people with restricted mobility.
• The majority of aeroplanes include restrooms with handrails and other amenities.
• There is a wheelchair on board the wide-body aeroplane.

Qatar Airways Optional Service

The Qatar Airways special assistance team assigns an escort or carer to a passenger who is unable to take care of himself while in flight. The airline offers these services if:

• It is impossible for travellers to eat or drink by themselves.
• Medication is necessary for passengers when in flight.
• The travelling partner needs assistance with personal care tasks like eating, boarding the aircraft, and using restrooms.

The carer or assistant needs to be self-sufficient and able to assist with the following duties when needed:

• Carrying on luggage or transporting equipment.
• Medication prescriptions and medical treatments.
• Consuming beverages and food.
• Customs and immigration procedures.
• Boarding and Alighting.
• To assist with transfers and the assembly and disassembly of specialised mobility aids by offering guidance and practical assistance as needed.

Does Qatar Airways provide wheelchair assistance?

Yes, Qatar Airways provides wheelchair assistance to its passengers. All airport locations have wheelchairs accessible for usage. For the duration of your trip, the Qatar Airways wheelchair assistance crew helps you go around the airport. Wheelchair requests can be made online using the "Manage Booking" option, in person at the local Qatar Airways office at least 48 hours before to departure, or at the time of booking.

When making your reservation or up to two days prior to the scheduled departure, let the airline know if you want to travel with a wheelchair or other personal mobility device. If you have a wheelchair or other mobility aid, the airline will transport it for free. The following aspects of the mobility aids must be taken into account:

• Whenever feasible, you will be able to use your own wheelchair or mobility assistance.
• Battery-operated wheelchairs and other mobility devices will be allowed as checked baggage and kept in the aircraft hold.
• Wheelchairs with leaky or damaged batteries will not be permitted to travel.
• Scooters, electric wheelchairs, and wheelchairs are examples of mobility aids. 
• As long as the user has a mobility disability and requires a mobility assistance to help with it, Segways are also suitable types of mobility aids.

Please provide necessary information on your wheelchair/mobility aid and batteries to Qatar Airways airport assistance team ahead to travel. This will allow staff to better help you while also taking essential safety precautions.

Weight and Dimension of the Mobility Aids

Each person is permitted to check two items of mobility equipment for free. This is in addition to the real allowance for checked baggage, given that:

• With the exception of mobility aids that can move while standing in freewheel mode, each piece weighs no more than 32 kg.
• Anything over 32 kg in weight needs to be shipped as cargo at regular freight rates.
• The equipment needs to be for your own use and cannot be larger than 415 x 270 x 890 mm.
• Your checked baggage allowance will be reduced if you decide to check in more than two pieces of mobility equipment. If the applicable allowance is exceeded, you will be assessed additional fees.  

Travel Requirements for Expectant Mothers on Qatar Airways

All expectant mothers are advised by Qatar Airways to consult their doctors prior to booking their tickets. In order to reduce unnecessary risks to you and your child, this is done to assess their appropriateness for flying the desired distance. Depending on the stage and conditions of your pregnancy, the airline's customer service representatives may request that you present a variety of documents prior to your trip. For the sake of both the unborn child's welfare and the safety of the pregnant woman, Qatar Airways will not accept pregnant women who are 36 weeks or more along. Before departing, the airline must have a doctor's certification that the patient is "fit to travel" for the entire trip, including the return.

How do I add a special request on Qatar Airways?

To add a special request on Qatar Airways, you can either use the "Manage Booking" feature on their website or contact qatar airways special assistance phone number directly. It?s important to submit your special request at least 48 hours before your flight's departure to allow the airline enough time to accommodate your needs. Whether you?re requesting specific meals, seating preferences, or assistance services, early submission ensures a smoother travel experience.

Conclusion

Qatar Airways is the go to choice among the travelers because of its specific help service that it delivers to its guests. Using the Manage Booking tool or calling the airline's customer service number, passengers can quickly request special assistance. However, it is recommended that you notify the airline at least 48 hours prior to departure in order to receive better help.